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Billing Policy
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Billing Notification
CMI uses a state-of-the-art real time billing system. You may go to your billing
interface to review invoices, statements, payments, and manage your account.
Updating Your Account Information
You must inform CMI of any changes to your customer information using your
Billing Interface located at http://www.computermedic.org/account/. This
includes addresses, phone numbers, contact names, and most importantly your
email address. All notices from CMI are sent via email. It is essential that
you periodically review and update your account information. Disruptions
in service could occur if your account information is not kept current.
Collection Procedures
If your account becomes overdue after the due date on the invoice the following
will occur; you will receive a reminder via email that have not received
your payment and you will experience an interruptian in service (FTP and
other services) if payment is not received within 3 days of your past due
date. Your account will then be turned over to our collection department
and a reinstatement fee of $25 will be accessed to your account. If you experience
an interruption in service due to nonpayment, you may contact collections
at: 910-897-7771.
If you fail to pay for services rendered, when your account becomes more that
60 days past due, we will remove your data from our servers and your delinquency
will be reported to the credit bureau. If we pursue any legal remedy and obtain
judgement against you, we will enforce that judgement. If you pay and we receive
notice of returned payment for any reason to include insufficient funds and/or
fraud, we will charge you any associated collection costs to include attorney
and collection fees.
If You Pay by Credit Card
If you pay by credit card, your credit card will be charged at the time of
setup for new services. For the recurring amount due for existing services
on your account, your credit card will be charged on or about the first day
of every month. Please ensure that we have updated credit card information
at all times. If your credit card is declined, your service will be suspended.
CMI will attempt to provide an email notice that your credit card has been
declined, however if your account is deactivated for a balance due, you will
be subject to a $25 reactivation fee. You must submit a reactivation form
with your payment to re-establish your service.
If you initiate
a chargeback through your credit card company for any reason, CMI may at
its own discretion immediately suspend your service. To reestablish
your service, CMI may require you to provide a secure form of payment, which,
at CMI's own discretion, may include a signed and notarized statement that
you authorize CMI, Inc. to charge your credit card for the appropriate amount.
This amount will include a $25 reactivation fee.
If You Pay by Personal or Company Check
If you pay by personal or company check, you will be invoiced at the time of
setup for new services, however these services will not be provisioned until
we receive your payment. For the recurring amount due for existing services
on your account, you will be invoiced on or about the first day of every
month. Your payment is considered late after 15 days and your service will
be suspended. Please ensure that we have your most recent contact information
at all times. CMI will attempt to provide an email notice that your account
is past due, however if your account is suspended for a balance due, you
will be subject to a $25 reactivation fee. You must submit a reactivation
form and possibly a secure form of payment to reestablish your service. Please
mail payments to:
Computer Medic, Inc.
PO BOX 415
Buies Creek, NC 27506
Disk Usage
If you require more disk space than the service plan you have chosen, additional
disk space may be purchased in 5MB increments at the rate of $0.49 per MB.
CMI will notify you via the email address posted to your control panel if
you are within 80% of your disk usage utilization. If you exceed your allotted
disk space, you may be required to purchase additional space in order to restore
all services for your account, or remove data to get your disk space utilization
under your allotted amount. If you do not provide an email address in your
Control Panel, you are in danger of not receiving this important email.
Billing Cycle
CMI offers a monthly billing cycle to all customers for most plans. Whether
your billing cycle is quarterly, semi-annually, or annually your bill will
recur on the 1st day of the month. For most plans, new services ordered will
be pro-rated the first month. CMI does not pro-rate all plans, If you have
billing questions, please submit a ticket to us using the online ticket system
If you must speak with a representative, please call 910-897-7771; understand,
however, that a ticket inquiry will receive a timelier response. You can
also check your account status in real-time using our online billing system.
Data Transfer
CMI charges $0.04 per MB should you exceed your allotted monthly data transfer.
CMI offers dedicated bandwidth packages for customers who require greater
amounts of bandwidth. Only a handful of customers exceed CMI's generous data
transfer allocations.
Upgrade Policy
If you upgrade, your next statement will reflect the difference between what
you are currently paying and the fee for your new service. A setup fee is
required for some upgrades. If you have questions about changing your account
or would like to upgrade you account, please contact an account manager at
910-897-7771 for details.
Late Fee
In the event that your account is deactivated due to nonpayment, please review
your account online for the overdue amount. Your payment must include the
$25.00 late fee for your account(s) to be reactivated. You may fax credit
card information to CMI by completing and printing the reactivation form
or you may send us a money order via your preferred overnight courier.
Canceling Your Account
In the interest of security, CMI provides number (910-897-7771 M-F 10AM-7PM
ET) so that you may speak with the Quality Assurance department. You will
be contacted by the Quality Assurance manager to confirm the cancellation
request before it is closed.
Thanks for hosting with CMI,
Customer Service Department Computer Medic, Inc.
www.computermedic.org
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